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Director of Quality Assurance- Waltham, MA

Constant Contact, Inc. helps small businesses, associations, and nonprofits connect with their customers, clients, and members. Launched in 1998, Constant Contact® champions the needs of small organizations and provides them with an easy and affordable way to build successful, lasting customer relationships. Constant Contact's leading email marketing and survey products—supported by our expert personal coaching and service—help all types of small businesses and organizations create professional-looking email newsletters and insightful online surveys, and begin a dialogue with their customers. Today, more than 350,000 customers worldwide trust Constant Contact to help them connect with their audience.

Headquartered in Waltham, Mass., with an additional office in Loveland, Colo., Constant Contact was named Massachusetts Technology Leadership Council "Company of the Year" in 2008 and is ranked as the 14th fastest growing company on the Deloitte Technology Fast 50 for New England list.

As a result of our continued growth and the success of our business model we are searching for a Director of Quality Engineering. This role will be responsible for the growth, development and expansion of all quality engineering programs within the company.

Actions and Results

Build and develop the QA organization to support the growth and diversification of the business
Develop a long term plan for growing and maturing the QA organization
Guide the development of all QA processes across the organization
Lead the development of all aspects of quality assurance including new product testing, regression testing, automation and load testing
Support the operations team in the validation of multiple sites including disaster recovery and secondary sites
In coordination with the operations and database teams, develop a plan for building and developing programs to measure and validate system capacity

Skills and Experience

Required:

B.S./M.S. in Computer Science or equivalent discipline
15+ years experience as QA professional, with at least 10 years in a leadership role
Excellent communication skills and customer oriented focus, with the ability to communicate at all levels of the organization from individual contributor to Senior Executive
Experience working for a SaaS company
Experience leading a large (25+) QA organization
Experience testing large-scale, database driven websites
Detailed technical knowledge of multi-tier/multi-site internet systems
In depth understanding of distributed systems and how to evaluate performance and stability across these systems
Deep experience with load, stress, black box and white box testing
Proven ability to work cross-functionally with all departments to achieve and meet tight deadlines
Outstanding organization skills
Experience managing outsourced and offshore teams
Strong background in Software Development Lifecycle (SDLC)
Experience with Agile Software Development methodologies
Direct experience with QA automation tools (Selenium)

Skills and Experience

Desired:

Direct, recent experience testing disaster recovery sites and multi-site applications
Direct experience building and developing multi-site QA teams
Strong grasp of Internet technologies including HTTP, HTML, JSP and Java

Constant Contact offers a competitive compensation package that includes base salary and stock options. Our benefit package is comprehensive and includes Medical Insurance; Dental Insurance; Vision Insurance; 401(K); 529 College Savings Plan; Flexible Spending Accounts; Paid Vacation/Holidays; Short Term Disability; Long Term Disability; Tuition Reimbursement; Adoption Assistance; and, an exciting Stock Option Plan!

If you desire to make a difference, are committed to bringing the highest quality of service to our customers and are looking for a "once in a lifetime" opportunity, send us your resume and salary requirements for consideration.

We are not accepting employment agency referrals for this position.